Refund Policy

To proceed with the return of an item you no longer want or are not satisfied with, send us an email at info@macranova.com (without spaces) indicating in the subject "Return order no. XX”.

The maximum period you have to send us an email indicating that you wish to make a return is 14 calendar days from the date of receipt of the order. After this period, we will not be able to accept the return of your order.

Keep in mind that:

  • Returns of the product will only be accepted if it is in perfect condition, within its original packaging, with the item in the same condition as it was sent, with all its accessories, and has not been used.
  • Returns of personalized or custom products (Lana Merino XXL), digital products (tutorials, macrame planner), books and magazines, DIY kits, Fixative spray, Textile glue will not be accepted.
  • In case of rejecting or refusing the order, a fee of €10 will be deducted for return expenses.

HOW TO RETURN THE PRODUCT

Use the original packaging to pack the product and send it to this address:

Macranova
C/Silveri Fabregas 17
08320 Masnou (Barcelona)

Remember that you will have to bear the transportation costs of the return. In this case, returns with shipping costs paid by us will not be accepted. It will be your responsibility until it arrives at our warehouse.

Once received in our warehouse, we will check the condition of the merchandise and, if it is correct, we will proceed to refund the amount in the same way you made the payment.

The amount refunded will correspond to the RRP you paid for the returned items, minus €10 for return costs and the shipping costs you initially paid.

Macranova reserves the right to refuse returns that do not meet the previously described requirements.

RIGHT OF WITHDRAWAL

According to the Regulatory Standards for Distance Sales, customers in the European Union have 14 calendar days from the date of receipt of the order to exercise the right of withdrawal from their order. In such case, the return will be processed following the procedure indicated above.