Refund policy

To proceed with the return of an item that you no longer want or with which you are not satisfied, send us an email to macranova @ (without spaces) indicating in the subject"Return order number XX".

The maximum period you have to send us the email indicating that you want to make a return is 7 working days from the date of receipt of the order. After this period we will not be able to accept the return of your order.

Note that:

  • The return of the product will only be accepted if it is in perfect condition, in its original packaging, with the item in the same condition in which it was sent, with all its accessories, without having been used.
  • Returns of customized products (including all DIY kits) or made to measure will not be accepted.
  • In case of rejecting or rejecting the order, € 10 will be deducted for management expenses.


Use the original packaging to pack the product and send it to this address:

C/Silveri Fabregas 17
08320 Masnou (Barcelona)

Remember that you will have to bear the transport costs of the return. In this case, returns postage due will not be accepted. It will be under your responsibility until it reaches our warehouse.

Once received in our warehouse, we will check the status of the merchandise and, if it is correct, we will proceed to refund the amount in the same way in which you made the payment.

The amount paid will correspond to the RRP you paid for the returned items, deducting € 10 for handling fees and the shipping costs that you paid initially.

Macranova reserves the right to reject returns that do not meet the requirements described above.


According to the Regulatory Regulations for Distance Selling, European Union customers have 7 working days, counting from the date of receipt of the order, to exercise the right of withdrawal on their order. In this case, the return will be carried out following the procedure indicated above.