Refund policy

To return an item that you no longer want or that you are not satisfied with, send us an email to info @ macranova.com (without spaces) indicating in the subject"Return order number XX".

The maximum period you have to send us the email indicating that you wish to make a return is 14 calendar days from the date of receipt of the order. After this period we will not be able to accept the return of your order.

Note that:

  • The return of the product will only be accepted if it is in perfect condition, in its original packaging, with the item in the same conditions in which it was sent, with all its accessories, without having been used.
  • Returns will not be accepted for personalized or made-to-measure products (XXL Merino Wool), digital products (tutorials, macrame planner), books and magazines, DIY kits, Fixative spray, Textile glue.
  • If you reject or reject the order, €10 will be deducted for return costs.

HOW TO RETURN THE PRODUCT

Use the original packaging to pack the product and send it to this address:

Macranova
C/Silveri Fabregas 17
08320 Masnou (Barcelona)

Remember that you will have to assume the transportation costs of the return. In this case, returns with postage due will not be accepted. It will be under your responsibility until it reaches our warehouse.

Once received in our warehouse, we will check the condition of the merchandise and, if it is correct, we will proceed to refund the amount in the same way in which you made the payment.

The amount paid will correspond to the RRP you paid for the returned items, deducting €10 return costs and the shipping costs you initially paid.

Macranova reserves the right to reject returns that do not meet the requirements described above.

RIGHT OF WITHDRAWAL

According to the Distance Selling Regulations, customers in the European Union have 14 calendar days from the date of receipt of the order to exercise the right of withdrawal on their order. In this case, the refund will be made following the procedure indicated above.