Shipping Policy

WHERE WE SHIP

We ship orders to all countries of the European Union, UK, Switzerland and Andorra.

If you live in another country and want to buy in Macranova, you can send us an email to macranova @ gmail.com (without spaces) indicating your address and the products you want to buy, and we will confirm the shipping price.

TERM AND PRICE

The shipping price varies depending on the destination and the weight, and is automatically calculated in your cart before making the purchase, and you can also check it below.

The term varies depending on the destination, and you can check it belowMacranova delivers the orders to the transport company within one business day once the payment has been confirmed by the client.Shipping times may be longer due to delays or errors by the carrierMacranova is not responsible for delays and errors that the transport company may have and any claim must be directed to the transport company.

Depending on the time of year in which we are (Black Friday, sales, Christmas...) the shipping time may increase.

We indicate the delivery time in working daysSaturdays, Sundays and holidays in the community of Catalonia or the city of Barcelona are counted as non-working daysYou will have to take into account the working days to know when you will receive the order.

SHIPMENTS SPAIN

  • Pick up in Barcelona
    • You can pick up your order at our location in BarcelonaTo do this, select the"Pickup"option in the purchase process and you will not be charged for shipping costs.
    • We will notify you by email when your order is ready to pick up, normally the next business day, and you can come and pick it up whenever you want within the established hours.
    • Price:Free
  • Peninsula:2-3 business days
    • Free* or €6[*Free on orders over €75]
  • Balearic Islands:3-4 business days
    • Free* or €7[*Free on orders over €100]
  • Canary Islands:6-7 working days
    • €30-45 (depends on weight)
  • Ceuta and Melilla:6-7 working days
    • €20-45 (depends on weight)

Any expense in relation to customs fees that originate in orders from the Canary Islands, Ceuta and Melilla, will always be borne by the customer.

INTERNATIONAL DELIVERIES

  • Andorra:3-4 working days
    • €10-20 (depends on weight)
  • Argentina:6-8   Work days
    • €60-140   ~$11,400-$27,000   (depends on weight)
  • Austria:​4-6 business days
    • €18-22 (depends on weight)
  • Belgian:3-5 Work days
    • €16-34 (depends on weight)
  • Bulgarian:6-8 Work days
    • €19-41 (depends on weight)
  • Chile:6-8   Work days
    • €60-140   ~$53,000-$126,000   (depends on weight)
  • Croatia:6-8 Work days
    • €20-28 (depends on weight)
  • Czech Republic:4-6 Work days
    • €19-26 (depends on weight)
  • Danish:4-6 Work days
    • €17-32   ~ 126-237kr (depends on weight)
  • Estonian:6-8 Work days
    • €19-41 (depends on weight)
  • Finland:6-8 Work days
    • €17-38 (depends on weight)
  • France:3-5 Work days
    • €16-23 (depends on weight)
  • Germany:3-5 Work days
    • €16-20 (depends on weight)
  • Greece:6-8 Work days
    • €33-50 (depends on weight)
  • Hungary:4-6 Work days
    • €19-23 (depends on weight)
  • Ireland:6-8 Work days
    • €17-40 (depends on weight)
  • Italy:3-5 Work days
    • €16-26 (depends on weight)
  • Latvia:6-8 Work days
    • €19-41 (depends on weight)
  • Lithuania:6-8 Work days
    • €19-41 (depends on weight)
  • Luxembourg:3-5 Work days
    • €16-25 (depends on weight)
  • Malt:10-12 Work days
    • €25-58 (depends on weight)
  • Mexico:6-8   Work days
    • €70-160   ~$1,400-$3,300   (depends on weight)
  • Netherlands:3-5 Work days
    • €17-21 (depends on weight)
  • Poland:4-6 Work days
    • €19-30 (depends on weight)
  • Portugal:2-3 Work days
    • Free* or €7-13 (depends on weight)[*Free on orders over €100]
  • Romania:6-8 Work days
    • €19-39 (depends on weight)
  • Slovakia:4-6 Work days
    • €19-24 (depends on weight)
  • Slovenia:4-6 Work days
    • €19-24 (depends on weight)
  • Sweden:4-6 Work days
    • €27-42 ~ 274-437kr (depends on weight)
  • Switzerland:6-8 Work days
    • €40
  • UK:6-8 Work days
    • €30-35 ~ £25-30 (depends on weight)
Any expense in relation to customs fees that originate in orders from countries outside the European Union will always be borne by the customer.

If you live in another country and want to buy in Macranova, you can send us an email to macranova @ gmail.com (without spaces) indicating your address and the products you want to buy, and we will confirm the shipping price.

SHIPMENT TRACKING

When we send your order you will receive an email notifying you, along with a tracking number, with which you will be able to know the status of the order at all times.

ADDRESS CHANGES

Once the order is placed, it is not allowed to make any change in the shipping address, unless the customer bears the costs and is expressly accepted by the parties.


DAMAGED AND DEFECTIVE PRODUCTS

Check the products upon receiving the orderIf you detect that a product is damaged or does not work when you try it, we apologize and hope it does not happen again.

To solve the problem it is necessary that you send us an email to macranova @ gmail.com (without spaces) indicating the order number and explaining what happensIt is important that you notify us of this error within 48 hours of receiving the order.

If the product is damaged or does not work, we will ask you for photographs or videos to verify what could have happened and give you a solution. The solution that we can offer you in these cases is a refund of the amount or a discount if the defect is of little relevance. Through email we will inform you of the steps to follow and the possible solution.

In all cases we ask you to keep the box in which you received the order, since many times we will need you to send us photographs of it to do some verification.

INCORRECT PRODUCTS

Upon receiving the order, check if it is complete and the products are correctIf you detect that a product is missing or we have sent you a product that does not correspond to what you purchased, we apologize and hope it does not happen again.

To solve it, it is necessary that you send us an email to macranova @ gmail.com (without spaces) indicating the order number and explaining what happensIt is important that you notify us of this error within 48 hours of receiving the order.

If the product you have received does not correspond to what you had purchased, we will ask you for a photograph showing the product we have sent you.This way we will verify what the problem could have been and we will solve it so that it does not happen again. The solution that we can offer you in these cases is the refund of the amount.

In the event that you receive a product that is less in your order, we will need you to send us photographs of all the products that you have received and of the box in which the order has been shipped. In this way we will check what the error could have been and we will give you a solution. The solution that we can offer you in these cases is the refund of the amount.

And if you receive an extra product, we would appreciate it if you also let us know so as not to have stock problems.

Through email we will inform you of the steps to follow and the solution in each case.

In all cases we ask you to keep the box in which you received the order, since many times we will need you to send us photographs of it to do some verification.

PRODUCTS OR ORDERS DAMAGED DUE TO TRANSPORTATION

If you receive a box that is broken or in poor condition as a result of transport, do not accept the order and write down the problem on the delivery note of the carrier, since this is the only way that we can impute responsibility for what happened to the transport companyIn this case, once we have news of the problem and we can verify the information with the transport agency, we will replace the merchandise in the shortest possible time.

In the event that you accept the box (always noting on the delivery note of the carrier that the box came with a blow or a break) under no circumstances throw away the box or the damaged merchandise, since the transport company will need it so that the experts assess the damage and we can make the replacement of damaged items.

If you do not do it this way, the transport company will consider that the order has been delivered without incident, and therefore, it will be impossible for us to replace the damaged items.

In order for us to manage it, it is necessary that within 24 hours of receiving the order, you send us an email to macranova @ gmail.com (without spaces) indicating the order number and explaining the problem.You must attach photographs of the damaged products, of the box in which we sent the order and of the shipping sticker of the transport companyIn no case can we accept claims for damages caused during transport if more than 24 hours have passed since the order was received.