Shipping Policy
WHERE WE SHIP
We ship orders to all countries in the European Union, UK, Switzerland, and Andorra.
If you reside in another country and want to shop at Macranova, you can send us an email at info @ macranova. com (without spaces) indicating your address and the products you wish to purchase, and we will confirm the shipping price.
DEADLINE AND PRICE
The shipping cost varies depending on the destination and weight, and it is calculated automatically in your cart before making the purchase, and you can also check it below.
The delivery time varies depending on the destination, and you can check it below. Macranova delivers orders to the transport company within one business day once payment has been confirmed by the customer. Shipping times may be longer due to delays or errors by the transport company. Macranova is not responsible for delays and errors that the transport company may have, and any claims should be directed to the transport company.
We ship orders to all countries in the European Union, UK, Switzerland, and Andorra.
If you reside in another country and want to shop at Macranova, you can send us an email at info @ macranova. com (without spaces) indicating your address and the products you wish to purchase, and we will confirm the shipping price.
DEADLINE AND PRICE
The shipping cost varies depending on the destination and weight, and it is calculated automatically in your cart before making the purchase, and you can also check it below.
The delivery time varies depending on the destination, and you can check it below. Macranova delivers orders to the transport company within one business day once payment has been confirmed by the customer. Shipping times may be longer due to delays or errors by the transport company. Macranova is not responsible for delays and errors that the transport company may have, and any claims should be directed to the transport company.
Depending on the time of year we are in (Black Friday, sales, Christmas...) the shipping time may increase.
We indicate the shipping time in business days. Saturdays, Sundays, and holidays in the community of Catalonia or the city of Barcelona are counted as non-business days. You will need to take into account the business days to know when you will receive the order.
SHIPPING SPAIN
- Pickup in Barcelona
- You can pick up your order at our store in Barcelona. To do this, select the "Pickup" option during the checkout process and you will not be charged for shipping costs.
- We will notify you by email when your order is ready for pickup, usually the next business day, and you can come to collect it whenever you want within the established hours.
- Price: Free
- Peninsula: 2-3 business days
- Free* or €5.99. [*Free on orders over €75]
- Balearic Islands3-4 business days
- Free* or €6.99. [*Free on orders over €100]
- Canary Islands: 6-7 business days
- 30-45€ (depends on weight)
- Ceuta and Melilla6-7 business days
- 20-45€ (depends on weight)
Any expenses related to customs duties arising from orders from the Canary Islands, Ceuta, and Melilla will always be the responsibility of the customer.
INTERNATIONAL SHIPPING- Andorra3-4 business days
- 10-20€ (depends on weight)
- Argentina: 6-8 working days
- 60-140€ ~ 11,400-27,000$ (depends on the weight)
- Austria: 4-6 business days
- 13.99-22€ (depends on the weight)
- Bélgica: 4-5 working days
- 9.99-28€ (depends on the weight)
- Bulgaria: 6-8 working days
- 19-41€ (depends on the weight)
- Chile: 6-8 working days
- 60-140€ ~ 53,000-126,000$ (depends on the weight)
- Croatia: 6-8 business days
- 20-28€ (depends on the weight)
- Czech Republic: 4-6 working days
- 19-26€ (depends on the weight)
- Denmark: 4-6 working days
- 17-32€ ~ 126-237kr (depends on the weight)
- Estonia: 6-8 working days
- 19-41€ (depends on the weight)
- Finland: 6-8 working days
- 17-38€ (depends on the weight)
- France: 4-5 working days
- 9.99-23€ (depends on the weight)
- Germany: 4-5 working days
- 9.99-21€ (depends on the weight)
- Greece: 6-8 working days
- 33-50€ (depends on the weight)
- Hungary: 4-6 working days
- 19-23€ (depends on the weight)
- Ireland: 6-8 working days
- 17-40€ (depends on the weight)
- Italy: 4-5 working days
- 9.99-26€ (depends on the weight)
- Latvia: 6-8 working days
- 19-41€ (depends on the weight)
- Lithuania: 6-8 working days
- 19-41€ (depends on the weight)
- Luxembourg: 4-5 working days
- 9.99-25€ (depends on the weight)
- Malta: 10-12 working days
- 25-58€ (depends on the weight)
- Mexico: 6-8 working days
- 70-160€ ~ 1,400-3,300$ (depends on the weight)
- Netherlands: 4-5 working days
- 9.99-21€ (depends on the weight)
- Polonia: 4-6 working days
- 19-30€ (depends on the weight)
- Portugal: 2-3 working days
- Free* or €5.99. [*Free on orders over 75€]
- Romania: 6-8 working days
- 19-39€ (depends on the weight)
- Slovakia: 4-6 working days
- 19-24€ (depends on the weight)
- Slovenia: 4-6 working days
- 19-24€ (depends on the weight)
- Sweden: 4-6 business days
- 27-42€ ~ 274-437kr (depends on weight)
- Switzerland: 6-8 working days
- 40€
- UK: 6-8 working days
- 30-35€ ~ 25-30£ (depends on the weight)
If you reside in another country and want to shop at Macranova, you can send us an email at info @ macranova. com (without spaces) indicating your address and the products you wish to purchase, and we will confirm the shipping price.
SHIPPING TRACKING
When we ship your order, you will receive an email notifying you, along with a tracking number, which will allow you to know the status of your order at any time.
ADDRESS CHANGES
Once the order has been placed, no changes to the shipping address are allowed, unless the customer bears the costs and it is expressly accepted by the parties.
INCORRECT OR INCOMPLETE ADDRESS
If the customer provides an incorrect or incomplete address on the order, the shipping company may return the package to the origin due to being unable to deliver it to the destination. In these cases, the customer will be responsible for the return shipping cost, which will be an amount equal to that paid for the outbound shipping or €6 in the event that the customer has benefited from the free shipping promotion.
If the customer provides an incorrect or incomplete address on the order, the shipping company may return the package to the origin due to being unable to deliver it to the destination. In these cases, the customer will be responsible for the return shipping cost, which will be an amount equal to that paid for the outbound shipping or €6 in the event that the customer has benefited from the free shipping promotion.
DAMAGED AND DEFECTIVE PRODUCTS
Check the products upon receiving the order. If you notice that any product is damaged or does not work when you try it, we apologize and hope it does not happen again.
To resolve the issue, you need to send us an email at info @ macranova. com (without spaces) indicating the order number and explaining what is happening. It is important that you notify us of this error within 48 hours of receiving the order.
If the product is damaged or not working, we will ask you for photographs or videos to verify what may have happened and provide you with a solution. The solution we can offer you in these cases is a refund of the amount. or make a discount if the defect is of little relevance. Through email, we will inform you of the steps to follow and the possible solution.
In all cases, we ask that you keep the box in which you received the order, as many times we will need you to send us photographs of it for some checks.
INCORRECT PRODUCTS
Upon receiving the order, check if it is complete and the products are correct. If you notice that any product is missing or we have sent you a product that does not match what you purchased, we apologize and hope it does not happen again.
To resolve this, you need to send us an email at info @ macranova. com (without spaces) indicating the order number and explaining what is happening. It is important that you notify us of this error within 48 hours of receiving the order.
If the product you received does not match what you purchased, we will ask you for a photograph showing the product we sent you. This way we will check what the problem might have been and we will resolve it so that it does not happen again. The solution we can offer you in these cases is a refund of the amount.
In the event that you receive any missing products in your order, we will need you to send us photographs of all the products you have received and of the box in which the order was shipped. In this way, we will check what the error could have been and we will provide you with a solution. The solution we can offer you in these cases is a refund of the amount.
And if you receive an extra product, we would appreciate it if you could also let us know to avoid stock issues.
Through email, we will inform you of the steps to follow and the solution in each case.
In all cases, we ask you to keep the box in which you received the order, as many times we will need you to send us photographs of it for some checks.
DAMAGED PRODUCTS OR ORDERS DUE TO TRANSPORT
If you receive a broken or damaged box as a result of transportation, do not accept the order and note the problem on the carrier's delivery note, as this is the only way we can hold the transport company responsible for what happened. In this case, once we have news of the problem and can verify the information with the transport agency, we will replace the merchandise as quickly as possible.
In the event that you accept the box (always noting on the carrier's delivery note that the box arrived with a dent or a break), under no circumstances should you throw away the box or the damaged merchandise, as the transport company will need it for the experts to assess the damage and we can replace the damaged items for you.
If you do not do it this way, the transport company will consider that the order has been delivered without incidents, and therefore, it will be impossible for us to replace the damaged items.
In order for us to manage it, it is necessary that within 24 hours of receiving the order you send us an email at info @ macranova. com (without spaces) indicating the order number and explaining the problem. You must attach photographs of the damaged products, the box in which we sent you the order, and the shipping label from the transport company. Under no circumstances will we be able to accept claims for damages incurred during transport if more than 24 hours have passed since the receipt of the order.